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Privacy Policy

1. Introduction

N & P Tyres Ltd (“we”, “us”, “our”) operates from 17 Larne Road, Ballymena, and offers tyre fitting, wheel alignment, puncture repairs, alloy‑wheel restoration, and more. We respect your privacy and handle personal data in compliance with UK GDPR when you visit our website, make an enquiry, or book a service.

2. Data Controller & Contact Details

N & P Tyres Ltd
17 Larne Road, Ballymena, BT42 3AX
 028 2564 6868 ·  info@nandptyres.co.uk
With over 20 years of experience, we provide services for cars, vans, trucks, 4x4s, agricultural and commercial vehicles.

3. Personal Data We Collect

  • Enquiry/booking forms: name, phone, email, service required, vehicle details, optional photos

  • Communications: data shared via phone, email, or in-person visits

  • Website analytics: anonymised IP, device/browser info, pages viewed, session duration—collected via essential and performance cookies only; no advertising or profiling cookies

4. How We Use Your Data

Your data is used to:

  • Provide quotes, book, and conduct tyre fitting, wheel alignment, repairs, and alloy wheel services

  • Send confirmations, invoices, reminders, and follow-up communications

  • Enhance our website through anonymised analytics

  • Maintain records for legal, warranty, insurance, and accounting compliance

5. Legal Basis for Processing

  • Contractual necessity: to perform services you’ve requested

  • Legitimate interests: to operate and enhance our business and website

  • Consent: for any optional marketing or follow-ups

  • Legal obligation: e.g. VAT, insurance, and audit record‑keeping

6. Sharing Your Data

We do not sell or rent personal information. Data may be shared with:

  • Service providers (hosting, email, analytics) under GDPR-compliant agreements

  • Insurance or regulatory bodies, if legally required

7. Cookies & Tracking

  • Essential cookies: required for booking forms and navigation

  • Performance cookies: anonymised analytics only (e.g., Google Analytics)
    No advertising, profiling, or third-party tracking cookies are used

8. Data Retention

  • Service and enquiry records: retained for up to 7 years

  • Analytics data: anonymised session logs deleted after 24 months; aggregated data retained for insights

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, erase, restrict, or port your data

  • Withdraw consent or object to processing
    To exercise these rights, please contact us via the details above. You also have the right to lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure UK hosting, access controls, firewalls, and staff training to protect your data. While no system is infallible, we adhere to industry-standard best practices.

11. International Transfers

All personal data is processed and stored within the UK (Northern Ireland) — no overseas transfers.

12. Policy Updates

We may update this policy occasionally. Continued use of our website implies acceptance of any changes. The Effective Date above marks the current version.

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